More communication tools:
How you start a conversation makes a difference.
Track & Respond to Emotion
Things to remember when your patient is emotional.
Offer Prognostic Information
How to balance hope and realism.
Conflicts are inevitable. Here’s how to handle them.
Bear Witness to the End
Helping patients find acceptance.
Empowering clinicians with communication skills that stick.
Cultivating Your Skills
Tools to become a better communicator.