Virtual Simulation Practice Courses (Mastering Tough Conversations):
Refund requests must be made in writing. Please send refund request to courses@vitaltalk.org.
- Full refunds will be granted with no penalty up to 24 hours after purchase.
- 31 days or more prior to the course you will be granted a tuition refund less a course cancellation fee of $175.
- No refund will be granted 30 days or less prior to the course date.
- Transfers to another open course are permitted 31 days or more prior to a course without a rescheduling fee. 30 days or less prior to a course transfers to another open course are permitted for a $175 rescheduling administration fee.
Train-the-Trainer Courses (Faculty Development):
Our courses have a limited number of spaces. Given our participants’ need to make advanced scheduling decisions and our wish to accommodate as many people as possible, we have a strict cancellation policy for Faculty Development. All requests for refunds MUST be submitted in writing to courses@vitaltalk.org. Written requests for refunds will be processed according to the deadlines below:
- Full refunds will be granted with no penalty up to 24 hours after purchase.
- Cancellation email received at least 90 days prior to the first course date – full refund, less a $250 per person administrative fee.
- Cancellation email received less than 90 days but at least 31 days prior to the course – 50% refund of total tuition.
- Cancellation email received less than 30 days prior to the course – no refund on full tuition.
- Transfers to another Faculty Development cohort (both R1 and R2) is allowed 90 days prior to originally scheduled R1 course for a $250 rescheduling administrative fee.
- If you are unable to complete your R2 course with your cohort, you must submit a rescheduling request in writing to courses@vitaltalk.org and we will allow for one transfer and add you to the waitlist for a spot in a future R2 course, you will be issued an invoice for a $250 administrative fee at time of request.