If you need to change your course dates, please contact our programs team at courses@vitaltalk.org as soon as possible. We will do our best to accommodate your request based on availability. For a quicker response, please include your enrollment details in your message. Please note that we cannot guarantee accommodation for all requests, and we recommend referencing our cancellation policy for any fees associated with changes.

If your access is about to expire and you would like an extension, please contact our support team at courses@vitaltalk.org. We will review your request and let you know if an extension is possible. Please note that we cannot guarantee that all extension requests will be approved.

If you’re having trouble signing in, first confirm you’re using the same email address you used to enroll. Then try these steps:

• Use the “Forgot password?” link on the sign-in page to request a password reset.
• Check your spam/junk folder for the reset email. If you don’t receive it within 10–15 minutes, wait a few minutes and try again.
• Try signing in from a different browser or an incognito/private window to rule out cached data or browser extensions.

If none of the above works, contact our support team at courses@vitaltalk.org. Include the email address on your account, a short description of the problem, any error messages, and the browser/device you’re using.

If you are a first-time purchaser and haven’t received your account creation or purchase receipt email:

• Verify you’re checking the same email address you used to enroll.
• Check your spam/junk folder.
• Wait up to 24 hours for account-creation emails to arrive (occasionally they are delayed).

If you still haven’t received the email after 24 hours or need immediate assistance, contact courses@vitaltalk.org and include your full name, the email used to enroll, the date of purchase, and any payment/receipt details so we can locate your enrollment and activate your account.

If you are having trouble accessing your training, please check your email for a confirmation message with login details. If you still cannot access or retake your course, contact our support team at courses@vitaltalk.org for assistance. Be sure to include your enrollment details in your message.

VitalTalk’s programs are designed for healthcare professionals, including physicians, nurses, social workers, and other allied health professionals who want to enhance their communication skills in serious illness conversations. Our training is beneficial for anyone involved in patient care and advocacy.

Yes, VitalTalk offers in-person and/or virtual custom trainings tailored to the specific needs of organizations. Please reach out to us at info@vitaltalk.org to discuss your requirements and how we can assist you in developing a program that meets your goals.

Yes, VitalTalk offers group discounts for organizations that enroll multiple participants in our courses. Please contact us at info@vitaltalk.org for details on our discount structure and how to apply.

Yes, VitalTalk provides a limited number of scholarships and financial assistance options specifically for residents and other eligible participants in our Faculty Development course. For detailed information regarding the application process and eligibility criteria, please visit our Faculty Development page.

Yes, we can invoice your organization for courses. Please to contact us at finance@vitaltalk.org and our finance team will handle the invoicing process.

Yes, VitalTalk offers payment plans that enable participants to pay for the Faculty Development course in installments. For more information, please visit the Faculty Development page.

To have your institution pay for your course, please provide the necessary billing information during registration. If your institution requires a purchase order, for any questions or additional assistance, feel free to reach out to us at finance@vitaltalk.org.

To become Faculty at VitalTalk, please see our pre-requisite criteria on our Faculty Development page. If you still have questions on eligibilty, you may email us at info@vitaltalk.org.

You can support VitalTalk by making a donation. Your contributions help us enhance our programs and reach more healthcare professionals, improving patient care and the culture of healthcare. For more information on how to donate, please visit vitaltalk.org/donate.